Serving Businesses and Organizations from Coast to Coast

Careers

PROMOTIONAL CONSULTANT

Summary: To ensure that customers are given established high quality care and service so that they may order more frequently.

Core Responsibilities and Abilities include the following:

• Create your own customer base
• Evaluate Customer needs and recommend programs to accomplish their objectives
• Take incoming calls from customers and referrals from other sources
• Handle all aspects of an order respectfully, from initial inquiries and providing quotes to customer follow-up after an order has been received by the customer
• Communicate with vendors and internal customers when samples, quotes and research requests are needed to place orders, check on order status, and resolve problems
• Enter customer order information on a PC based order processing system
• Ensure customer art is sent to the art department when required
• Effectively articulate product information, features, and benefits appropriately
• Once trained, must be able to demonstrate with confidence an “Expertise” in promotional products and imprinting processes/technologies
• Logged into the telesales phone system to ensure prompt customer response per department standards
• Responsible for meeting and maintaining performance objectives and/or goals
• Will participate in recommended training classes as appropriate and actively seeking professional development
• Will have calls with customers monitored on a random basis to ensure high quality

Key Traits

• Detail Orientation
• Strong Oral & Written Communication Skills
• Self Confident, Friendly Customer Service Orientation
• Excellent Organizational Skills and the ability to multi-task
• Initiative/Follow-Up Skills
• Interpersonal Understanding
• Desire to achieve and excel and continuously improve
• Analytical Thinking
• Critical Decision Making Skills
• Ability to Handle Difficult Situations Professionally
  

Education/Skills Experience

• High school diploma
• Two years direct sales/customer service experience preferred
• Proven effective interpersonal skills
• Salary: Commissions